Experience the Wonders of Tanzania

Upon booking a tour with One Kilimanjaro, a 30% deposit is required to secure the tour and begin the necessary booking processes and ground preparations. Payment instructions will be communicated via email. Final balance payment of the tour booked is required no later than 6 weeks before the tour starts.

Bookings made within 6 weeks of the tour start date should be paid in full. All payments made to One Kilimanjaro should be free of bank charges and credit card transaction surcharges.

A booking is confirmed and these Terms and Conditions shall apply when One Kilimanjaro has received the agreed deposit from the client and the client has received written confirmation from One Kilimanjaro of the booking. The client confirming the booking must be 18 years of age and above and agrees to provide full, complete and accurate information as requested by One Kilimanjaro to confirm the booking.

Any client confirming a booking on any tour with more than one named client agrees that:

• S/he has the authority to make such a booking on behalf of all other clients and has communicated all necessary information to the other clients.
• The information that s/he has provided regarding all clients is complete and accurate, and s/he has obtained all necessary consents and permissions to share such information with One Kilimanjaro.

Should you be forced to cancel your tour, you must inform us in writing. In order to cover our estimated loss caused by your cancellation, cancellation fees will be charged per person as follows:

Please note that cancellation fees are based on the date your written notification is received at One Kilimanjaro.

COVID-19 Policy

As Tanzania no longer requires a negative PCR test to enter (unless you are not fully vaccinated), we are unable to offer any flexibility with these terms and conditions.

If We Cancel

It is extremely rare that we have to cancel confirmed bookings. We always try to avoid cancelling, but we must reserve the right to do so. We shall not cancel your confirmed holiday less than 60 days before departure unless we are forced to do so as a result of unusual and unforeseeable conditions beyond our control, the consequences of which we could not have avoided even with all due care.

If we cancel your tour (except where you have failed to make payment or as a result of force majeure) we shall offer you the choice of purchasing an alternative tour from us of a similar standard to that originally booked if available, in the same period. If the chosen alternative is less expensive than your original tour, we shall refund the difference. If it is more expensive, we shall ask you to pay the difference. Alternatively, you are entitled to a full refund of all monies you have paid to us. We are not able to pay any expenses and losses incurred as a result of any cancellation.

Force Majeure

We regret we cannot compensate where the proper performance of our duty is affected by any incident which we or the supplier of the service(s) in question could not, even with all due care, anticipate or avoid. Such events may include war, terrorist activity, unexpected government acts, riots, civil strife, natural disaster, border closures, industrial disputes, fire, road closures, pilferage, epidemics, quarantines, land and air travel, extreme weather conditions and other similar incidents beyond our capability to manage.

One Kilimanjaro does not provide travel insurance. Therefore, the client must obtain travel insurance from their home country with the minimum recommended medical coverage, medical evacuation, and repatriation coverage. It is strongly recommended that clients also extend their coverage to include cancellation and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client.

When obtaining travel insurance, the client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel on the applicable tour.

All clients are obligated to truthfully provide requested relevant medical information to One Kilimanjaro upon booking their tour. Clients are responsible for assessing their own suitability and capability to participate on a tour with us. All clients should consult their physician regarding their fitness for taking part in the booked tour. One Kilimanjaro recommends all clients to seek their physician's advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the client's travel with One Kilimanjaro.

Adventure tours provided by One Kilimanjaro involve visiting remote or less developed regions of Tanzania, where medical facilities may not meet the standards of those found in a client's home country. The condition of medical facilities in these areas varies and One Kilimanjaro makes no representations and gives no warranties in relation to the standard of such facilities or medical treatment in those regions.

One Kilimanjaro will strive to accommodate the special requests of clients, including dietary and accommodation requests, but such requests do not form part of these Terms and Conditions or the contract between the client and One Kilimanjaro. One Kilimanjaro is not liable for any failure to accommodate or fulfil such requests.

Due to the nature of the tourism industry in Tanzania and the prices of the resources on which it depends, the published price of any tour product is subject to change at any time, before or after booking confirmation, up to 30 days before the departure of such a tour. One Kilimanjaro reserves the right to impose surcharges on any tour products, but only for reasons arising from increases in accommodation costs, transportation costs, fuel costs, taxes or fees chargeable for services such as third party supplier costs, currency and exchange fluctuations, park fees or government action which impacts the price of the applicable tours, but only where the increase in question is substantial enough to warrant the right to impose these surcharges.

One Kilimanjaro shall provide notice to the affected client as soon as reasonably possible upon learning of the necessity to impose a surcharge in accordance with this section. The client may then either:

• Cancel the applicable tour booking without incurring any penalty; or
• Accept the change of price

The client must notify One Kilimanjaro of their decision within 14 days of receipt of notice of the increase, or they shall have been deemed to have accepted the price change and have accepted liability for payment of the increase.

The client acknowledges by booking a tour with One Kilimanjaro that the nature of adventure travel, especially in Africa, requires considerable flexibility and acknowledges that they will permit reasonable alterations to the tour and/or itinerary by One Kilimanjaro. The client acknowledges their understanding that the route, schedules, timings, accommodations, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the tour will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of One Kilimanjaro and that One Kilimanjaro is not liable to any client for such changes or amendments.

One Kilimanjaro shall not be liable to pay any discounts or refunds for missed or unused services which were missed or unused by the client due to no fault of One Kilimanjaro, its suppliers, or representatives, which shall include any termination of the client's participation in the tour due to the client's own fault, negligence or breach of these Terms and Conditions.

Although One Kilimanjaro will strive to ensure that the tour you have booked goes as planned, we do not guarantee that we will abide by the agreed tour itinerary and we therefore reserve the right to amend the tour itinerary where doing so may be necessary or advantageous. We will strive to notify you of any changes prior to the tour departure. However, One Kilimanjaro is not obligated to do so, nor shall not be liable to pay any refunds that may be claimed to result from such changes.

One Kilimanjaro is not in control of the management of the accommodation providers we use on our tours. Therefore, in some circumstances we may be notified by our accommodation providers that our reserved accommodation is no longer available, due to reasons that are beyond our control, and not the fault or negligence of One Kilimanjaro. In such circumstances we will provide alternative accommodation of at least the same standard or higher standard.

The client acknowledges that the nature of our tour products is adventurous and may involve a significant amount of risk to clients' health and/or safety. The client hereby assumes all such risk and does hereby release One Kilimanjaro from all claims and causes of action arising from any losses, damages or injuries or death resulting from these risks inherent in travel, including adventure travel specifically, visiting wild and remote areas, and participating in adventurous activities such as those included in the tour itineraries. Standards of hygiene, accommodation and transport in some areas where the tours take place are often lower than comparable standards than what the client may reasonably expect in their home country or region.

The client acknowledges and agrees that One Kilimanjaro will provide, to the best of its ability, information or guidance to the client with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where tours are operated, but will not be liable if the client does not act according to the information provided.

The client must at all times strictly comply with all applicable laws and regulations of Tanzania and regions visited on the applicable tour. Should the client fail to comply with the above or commit any illegal act when on the tour or, if in the opinion of the One Kilimanjaro (acting reasonably), the client's behaviour is causing or is likely to cause danger, distress or material annoyance to others, One Kilimanjaro may terminate that client's travel arrangements on any tour immediately without any liability on One Kilimanjaro part and the client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals.

Clients agrees to take all prudent measures in relation to their own safety while on any One Kilimanjaro tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to client health and safety. One Kilimanjaro, nor its Third Party Suppliers shall be liable for any failure on the client's part to comply with safety instructions or recommendations of One Kilimanjaro or its Third Party Suppliers.

If clients have any cause for complaint whilst travelling they should bring it to the attention of the company's management. Any complaint made after the completion of a tour must be received in writing by One Kilimanjaro within 30 days of the end of the tour in question.

One Kilimanjaro makes arrangements with accommodation providers, activity providers, airlines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties ("Third Party Suppliers") to provide you with the travel services and other services you purchase or which form the component parts of your product Tour. Although One Kilimanjaro takes all reasonable care in selecting Third Party Suppliers, One Kilimanjaro is unable to control Third Party Suppliers and does not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions.

To the fullest extent permissible by law, One Kilimanjaro is not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any party other than One Kilimanjaro and its employees.

One Kilimanjaro is not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services that form any part of the tours, or a force majeure event. One Kilimanjaro shall have no liability for loss, theft of or damage to baggage or personal effects of Clients while participating in a tour.

Clients should not leave personal belongings unattended in any public areas, on board any mode of transportation, or elsewhere, and are responsible at all times for their own effects and belongings.

One Kilimanjaro reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorises the Company to retain copyright for these photographs and such material.

One Kilimanjaro reserves the right to update and/or alter these Terms and Conditions at any time, and shall post the amended Terms and Conditions on the One Kilimanjaro Website. Any such amendment shall take effect 10 days following their posting to the Website. The latest Terms, as amended, may be accessed any time on the One Kilimanjaro website, or will be sent to clients upon their written request.

Clients shall be deemed to have accepted any amendments to these Terms and Conditions on the date that is 10 days after their posting on the website. One Kilimanjaro recommends that all clients refer to the Terms and Conditions prior to their travel to familiarise themselves with the most up-to-date version of the Terms and Conditions.